1. How do I join Poké Twins Rewards? How does it work?
You can join the program at www.poketwins.eber.co or join directly at our outlets with the assistance of our friendly Poké Artist (staff). Follow the prompts to create an account with just your name, email/phone number, DOB and password. To collect points as a Member of Poké Twins Rewards, just simply inform our friendly Poké Artists (staff) your registered email/ phone number during payment at the cashier.
- Earn Points with every order
- Redeem rewards with your Points
- Enjoy your rewards and benefits
2. What are my benefits as a Poké Twins Rewards member
Upon joining as Poké Explorer, you will receive the following benefits:
- Earn 1x Points for every ringgit spent
- Welcome Points = 50 points
- One-time complimentary Black Coffee/ White Coffee / Hot Organic Tea with purchase of any poke/ grain bowl
Poké Lover
- Earn 1x Points for every ringgit spent
- 5 times x monthly complimentary Black Coffee/ White Coffee / Hot Organic Tea with purchase of any poke/ grain bowl (60 cups yearly)
- Complimentary Bagel during birthday week with minimum spending of RM10
Poké Adventurer
- Earn 2x Points on every ringgit spent
- 10 times x monthly complimentary Black Coffee/ White Coffee / Hot Organic Tea with purchase of any poke/ grain bowl (120 cups yearly)
- Complimentary Bagel during birthday week with minimum spending of RM10
- Complimentary Cake or Nori Taco (except Unagi Taco) during birthday week with minimum spending of RM10
Poké Pioneer
- Earn 3x Points on every ringgit spent
- 15 times x monthly complimentary Black Coffee/ White Coffee / Hot Organic Tea with purchase of any poke bowl (180 cups yearly)
- Complimentary Bagel during birthday week with minimum spending of RM10
- Complimentary Cake during birthday week with minimum spending of RM10
- Complimentary Nori Taco (except Unagi Taco) during birthday week with minimum spending of RM10 x1
3. How do I start earning Point and Rewards?
You earn Points with every transaction simply by paying for a transaction at our outlets. You can redeem Poké Twins Rewards with your earned Points. On every purchase, you earn from 1-3 points for every RM1 depending on your membership tier.
Due to system limitations, fractional amounts may not be captured resulting in rounding up or down of points earned. For instance, if a member spends RM112.90, the system may only capture RM112 for point calculation. We apologize for any inconvenience and are working to improve our system.
4. What can I redeem with my earned Points?
A lot! Check out our Poké Twins Rewards for a list of vouchers you can redeem with your Points.
5. Where can I earn Points and redeem voucher?
All Poké Twins outlets.
Applicable to dine in and in-store takeaway only (i.e. not applicable on Grab Food/ Food Panda/ Feedme Online Order).
6. How many Rewards can I redeem for?
You may redeem as many Rewards as you wish. However, you may use only ONE voucher per checkout. At this time, vouchers are not able to be stacked.
Please ensure that you only use the voucher in our store and not on your own. Any voucher used without our Poké Artist (staff) supervision will not be eligible and not refundable.
7. Do my Points expire?
Your points have a 1-year validity. (i.e. 50 points earned on 6-May-2023 will be valid until 5-May-2024) should you never redeem the points for vouchers.
8. For food voucher, can I select different base/ side/ topping/ premium/ protein/ sauce?
The change of base, side, topping, premium, protein, sauce is not allowed upon the use of voucher.
9. How to maintain my membership tier?
- Poké Explorer: Free Sign Up
- Poké Lover: Min. spending of RM200 every 365 days
- Poké Adventurer: Min. spending of RM5,000 every 365 days
- Poké Pioneer: Min spending of RM10,000 every 365 days
10. Are SST/ Service Charges/ Take Away Fees included in the food voucher?
Yes.
11. How does Referral Program work?
Referrals earn 100 Points when their friends signed up and made purchase by using their referral code or link. Referees earn Welcome Rewards and 50 Points upon signup
12. Is there a membership fee to join Poké Twins Rewards?
Joining the membership is totally FREE at any level of the program.
13. Do I have to use valid email to register Poké Twins Rewards?
A valid email is required to receive verification email to complete your registration. Also, we will send all information (i.e. extra bonus) via your email address.
14. I have redeem the voucher (Free or using Points) but did not have enough time to use it. Can I re-redeem it?
Validity of voucher after claimed is 30 days. Any unused voucher will be forfeited permanently. When the voucher is redeemed and added to your account, you have a certain period of time to use it at our outlets.
15. Can I transfer my Membership or Voucher to someone else?
Membership and Vouchers are non-transferable and cannot be shared with family members, friends and others.
16. How does we manage your personal information?
You may refer to our Privacy Policy for details.
17. Where do I go for feedback or enquiries?
Kindly seek our Customer Service team for assistance at inquiry@poketwins.com.